2023 Synchrony Bank Reviews: Savings Accounts (2023)

Synchrony Bank has inept employees who provide the worst customer service I've ever experienced at any banking institution. They do not follow instructions and getting someone to call back in a timely fashion is almost impossible. Here's the story of what should have been a simple transaction. My attempt to close a CD account, withdraw some of the cash, and open a new CD with the remaining balance was mishandled by multiple representatives of the bank. It took over 6 hours of my time on the phone and 5 weeks for me to receive a check that should have arrived within a week. I heard apology after apology from each new customer service rep but the inept employees at this institution just... Read More

I took out the promotional Mattress Firm handled by Synchrony Bank. DO NOT USE SYNCHRONY BANK, BUYERS BEWARE! The maturity date on my promotional Mattress Firm which includes no interest is 4/4/2025. My payments have been up to date, and it reflects on my Synchrony statement if I continue paying your payoff date will occur in 2 years (today is 12/9/2022, and 2 years from now is 12/9/24). Synchrony decided to charge me a $30 late fee on the same date my payment is due. Their explanation is they have no grace period, and my payment is due by 5pm Eastern Time. My payment was on 12/2/2022. THIS IS NOT A NORMAL BUSINESS PRACTICE, SO BUYER BEWARE! SYNCHRONY IS USING COMPANIES LIKE MATTRESS FIRM,... Read More

Six years ago, my husband and I opened an account with them for Lowes Home Improvement Centers. For this entire time, we have made our payment on time and sometimes have paid it early and made double payments. We had such a good rating with them that they increased our limit 3 times in 6 years, which was a good thing because we had just started upgrading our home to sell in 2023. Last January 2022, I made a payment online with a new banking account and used the debit card that was attached to our checking for an ACH debit. I received a confirmation number. Two weeks later, I receive a notice from Synchrony that the payment I had made was declined and they had charged the account with a... Read More

Synchrony Bank restricted our high yield savings acct without giving any reasons. Now and then I get a letter in the mail or email saying account is now active but when I am unable to log in and call them they bluntly say restriction is still on and that communication was sent by mistake. They did that 2 times so far. Will close once they remove restriction. Will not recommend anyone to bank with them because we never know when they restrict and you can’t access your money. Very frustrated.

They restricted our high yield savings account and not telling us why our acct is restricted. Few days ago at least we could login and see acct balance now we can’t even login. Pops a message to call them and when I call they just say backend team put restriction and investigation can take up to 90 days. I don’t see any fraudulent withdrawals. I forgot security answer set up years ago. They only have 1 question opposed to many banks storing multiple security questions. Very frustrated. Serious money is stuck. We can’t even pull money out and close acct. Trying to see who can help me. I am victim of Identity Theft and called them to give heads up and now they are not trusting me seems. I... Read More

M

Worst experience ever. The automatic chat could not answer my question and kept asking me if I wanted my account balance. The Live chat which I assume is part of their system was useless. I did get an answer to my question, but the live chat kept asking me if we were still connected. The chat window would not allow me to enter any text. Then the chat window blew up so large I could only see the left side of 3 lines at a time. Because of this lousy support I’m going to pay off my debt and cancel my account.

D

My wife and I opened a savings account a week ago and it was funded promptly.This morning I was surprised to see that I could not logon to the account and needed to contact them per their instructions.I called and waited the required 30 minute wait I assume takes that long because it is an asian call center so it takes longer.I was asked my account number which I could not provide as I could not login so after giving them my social security number I was told that everything was under review and wait another 3-4 days.After hanging up I decided to try my luck again and was told to wait 7-8 days.Then my wife received an email from them wanting us to verify some test deposits.I called again to... Read More

I went to close one of my Cd's today and you can't close it online. I called the bank to close it. I could not close it because I don't have the call waiting on my phone. Because of this I could not get a security code. They could not send it to my online account or email. I have to wait until they mail the code. Synchrony needs to come up to modern technology. I will close all my other CD's as they come due.

I've dealt with Synchrony Bank twice. Both times have been a terrible experience. Once year ago for a Yamaha Waverunner Loan and the second time for a Suzuki Outboard Engine loan... because it was the only option for financing through the Suzuki Dealer. I have 700+ credit score. First ... They are a little Mickey Mouse lender … without an online platform… so you can’t login to make payments … no email statements ... it all old school...... YES, you have to mail them in. Who writes checks anymore? On top of that…. They are one of the most dishonest lenders on the market. I understand that they make money by charging you ridiculous fees and making up fees…. and they are VERY... Read More